Privacy Policy

Last Updated: November 08, 2025

1. Introduction

Ghorphel is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ghorphel.world or engage with our blinds and curtains manufacturing services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

Personal Information

When you interact with our website or services, we may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Project details and requirements for custom blinds and curtains
• Payment and billing information when processing orders
• Property measurements and installation specifications
• Communication preferences and inquiry history

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and navigation patterns

3. How We Use Your Information

We use the information we collect for the following purposes related to our blinds and curtains manufacturing business:

• Processing quotes, orders, and delivering custom window covering products
• Communicating with you about your project, including measurements and installation
• Providing customer support and responding to inquiries about our products
• Improving our manufacturing processes and product offerings
• Sending relevant information about new products or services (with your consent)
• Maintaining records for warranty and quality assurance purposes
• Complying with legal obligations and protecting our business interests

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With installation contractors or service providers who assist in delivering your blinds and curtains
• With payment processors for secure transaction handling
• With suppliers when necessary to fulfill your custom product requirements
• When required by law or to protect our legal rights
• In connection with a business transfer, merger, or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, encryption for sensitive information, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for warranty support, quality assurance, and legal compliance. When your information is no longer required, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights

Under Australian privacy laws, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to certain processing of your information
• Withdrawal of consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. For detailed information about our use of cookies, please refer to our Cookies Policy. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites, including Google Maps for location services. These external sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. The updated policy will be posted on this page with a revised date. We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Ghorphel
20 Bayswater Road, Potts Point NSW 2025, Australia
Phone: +61 2 9647 1975
Email: info@ghorphel.world

13. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.